About Our Control Room
Our control room operates 24 hours per day, every day of the year. We operate using a computerised booking and despatch system. This allows us to monitor their progress, assist our customers and drivers if there are problems.
We are lucky to have an excellent team of controllers and telephonists.
Of course we are all human and occasionally make mistakes. We work hard to rectify these on the rare occasions that they occur. We will always be honest when we have encountered problems and are struggling to deliver our commitments.
To avoid booking mistakes we will ask you for more information than other Taxi firms.
We have embraced technology with simple Apps and an internet based booking systems that allow our customers to book quickly. The Apps and Webbooker allow customers to store their favourite locations and prepay for the trip with a debit or credit card*. Please see our Terms and Conditions on the next page.
* All card payments will require a minimum processing fee of 50p or 3% of the fare if the total fare charged comes to more than £17.